But I expect to be ignored here too.  Who knows, we might be publishing  your review next! This card can ONLY be used at local Godiva boutique stores. I contacted Godiva get me a replacement order and they refused. As long as the order went in before December 13th, it was "guaranteed" to arrive on time.It NEVER ARRIVED. The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. I told her it was NOT out of stock when I ordered. I have chatted on line, written three times and talked directly to customer service. Per the customer service rep, they only ship on Wed and Thurs and I made an order on Thursday afternoon. I read the reviews AFTER I ordered a 36 piece box of Godiva. What the heck is wrong with this company? Won't order from them again. And the chocolates will actually be fresher ordering from us." I have chatted on line, written three times and talked directly to customer service. I will try See’s Candy next time for my holiday gift buying. But I expect to be ignored here too. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. I placed several orders on Nov. 16th. Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! I contacted Godiva told them the situation and they refused to do anything, just told me dispute the charge with my bank. At Godiva's Secret Wigs, we don't carry thousands of wigs,… I asked if it would be before the new year. THERE IS NO CHAT LINE.She told me to "have a good day". Godiva will take the time to initiate the charge on your CC, but they will not go the extra step to cancel the pending charge. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. I'll never buy from them again! It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. STAY AWAY FROM THIS STUPID COMPANY. Find helpful customer reviews and review ratings for Godiva Masterpieces Dark Chocolate Hearts, 14.6 Oz at Amazon.com. I informed them that receiving a tracking number is based on GODIVA shipping the stuff out, not the carrier's transit time. After receiving my order as they sent the wrong item, they arrived today, part of the order 2 bags of chocolates on the website 30.00 offer 15.00 a bag. What do customers think of Godiva Supplements? I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. He said everything was fine and it should arrive in about four days.So today (12/19/20), (11 days later), I called to make sure my order had been shipped because I had not heard anything from them; I had not received any email notice. I had enough time. I placed order 1003757842 and it took a week to ship. If you cancel an order with Godiva, they WILL NOT notify your bank. The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. I’m hesitant to give them as a gift incase they are all smashed. They waited an entire week to tell me my order would be 2 weeks late.. Read employee reviews and ratings on Glassdoor to decide if Godiva Chocolatier is right for you. Myself and my wife chose to go with the Platinum deal they offer, which is very good for ... read full review I phoned Godiva only to be told this card CANNOT BE USED ONLINE. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. To my dismay, they do not deserve that consideration. I told her it was NOT out of stock when I ordered. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. If you cancel an order with Godiva, they WILL NOT notify your bank. Learn about Godiva Chocolatier, Inc culture, salaries, benefits, work-life balance, management, job security, and more. I was TOLD by the person in the WAREHOUSE it would arrive on time. © 2020 Trustpilot, Inc. All rights reserved. I asked for some type of compensation considering their company cancelled the order and no one can explain to me why. She didn't know. Godiva is not some small town shop, it is a multinational company with almost a century of experience. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. And the chocolates will actually be fresher ordering from us." It say free shipping! (I had called to check a few days ago but hung up because the wait was so long. I had placed it online and then called the next day to make sure everything was ok and I was assured by the phone guy that it would get there "because we are the warehouse. Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. She didn't know when it would be back in stock. Godiva has lost 1 loyal, faithful customer. She could not guarantee anything. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. They waited an entire week to tell me my order would be 2 weeks late.. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. I ordered something last week, hoping to get it in time for Easter, but they still haven't shipped it. Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. By using this website you agree to our Cookies Policy. A Hugh Thank You to Godiva Secret Wigs Just want to say a big thank you to Rochelle and Danielle owners of Godiva secret wigs. I ordered Godiva chocolates, via Amazon, for a relative's birthday. The chocolates were so battered they were white and bits everywhere in the bag. The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. Just received two boxes from my son for mother's day. Online store is terrible. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. It seems that they are taking the issue conveniently as if they are so used to complaints. Lesson learned. Cost: From $15 to $400; Godiva Chocolatier has provided customers decadent Belgian chocolates since 1926. She asked me (sweetly) if I wanted to cancel the order. I feel that’s a load of crap & will never shop with Godiva again. I went with lindt instead. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. After having a horrible experience with wigsway I was reluctant to order another wig online. She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet.  All of these clients decided to order from Godiva's Secret Wigs, and they've never been happier! I placed an online order and cancelled it 7 HOURS later. This is unacceptable, you lost my company's future business. Personally I would not pay a pound a bag for the state of them. I contacted Godiva told them the situation and they refused to do anything, just told me dispute the charge with my bank. This estimate is based upon 1 Godiva Chocolatier Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. (I had called to check a few days ago but hung up because the wait was so long. I wish I had read the reviews prior to placing the order. This is a total gimmick, collecting money with very restricted ability to redeem the card. At the conclusion of our call I stated the card would be sent return receipt, her answer was she did not recommend that as she was not in the office to sign. She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). Tanya is awesome . This is a total scam, if the card is not redeemable anywhere but at brick and mortar boutique locations that are very limited in number and location, they should not be sold as a standard gift card in local retailers. Veronica cancelled the order in Godiva’s system but not with my bank, as that is not their policy (Yes, Confusing). No guarantee this will reach intended party before xmas. Ummm. Upon placing an order, Godiva immediately initiates the payment process which means the purchase will be in a Pending status on your credit card (CC). Additionally, they do no charge shipping cost specially on big orders. I have emailed customer service to arrange a return and refund. Again, the purchase of what looks like a simple Godiva gift card is not that. See's Candies has a very modest customer service and will make you feel valuable. I have reached out on fb and Twitter but have been told that they do not manage the uk accounts. The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. I had enough time. © 2020 Trustpilot A/S. She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. First time customer ordering gift baskets from Godiva for a business event. These chocolates, packaged in gold and brown wrapping, are sold in over 80 countries and are synonymous with some of the finest chocolate in the world. On average, they received a star-grading of 9.6/10, with 100% of the reviewers indicating that they would buy from the brand again. notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. Read honest and unbiased product reviews from our users. Good chocolate, horrendous service. I have always held Godiva in high regards. Godiva is a BIG SCAM and WORST Customer Service! How businesses can get away with this I don’t know! Very disappointed ! Kathy advised me, "I am the complaint department, this is as high as the complaint goes and I will be happy to file this complaint." I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. And just to cancel the order took another long time. Discovered Godiva Estates after trawling through many agents, called them, was invited to visit at the office, explained everything, made arrangements to view property, (standard 2 up 2 down). Godiva's Secret Wigs on mobile. If I can give a zero star, I definitely would. I asked for some type of compensation considering their company cancelled the order and no one can explain to me why. Find helpful customer reviews and review ratings for Godiva Gold Box - 10 Pieces at Amazon.com. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. I am a regular customer, I visited their stores and make purchases pretty much every two weeks. It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. I am a regular customer, I visited their stores and make purchases pretty much every two weeks. How businesses can get away with this I don’t know! She could not guarantee anything. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. I ordered Godiva chocolates, via Amazon, for a relative's birthday. Contact Godiva customer service. Stay away from them! They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. I have been charged 3 times for 1 item. 636 Godiva Chocolatier reviews. It is incumbent upon you to do so. They had excellent reviews, but more importantly they have videos of all their wigs/colors. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. I urge you to do the same. Resolve your complaint. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. My gift card number would not work. There are currently 1 customer review posted about Godiva Chocolates. What the heck is wrong with this company? Reviews from Godiva Chocolatier, Inc employees about working as a Customer Service Representative at Godiva Chocolatier, Inc. Godiva Chocolatier - 3200 Las Vegas Blvd S, Las Vegas, Nevada 89109 - Rated 4.9 based on 14 Reviews "My favorite Godiva store. I received a Godiva Gift card for Christmas that was purchased at a local grocery store. I had placed it online and then called the next day to make sure everything was ok and I was assured by the phone guy that it would get there "because we are the warehouse. Unsure about getting a wig or top piece? 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Their godiva customer reviews incase they are taking the issue conveniently as if nothing happened baskets from Godiva again that... Your company profile to access Trustpilot ’ s a load of crap & will never order from the,. Standard gift card that could be used online for Godiva Gold box - 10 Pieces at Amazon.com placing! And see for yourself you agree to our cookies Policy $ 12 crap & will order. T shipped yet 'll find that you can not be used online an order with Godiva.... Could not send me a detailed email of this offer, as emails... To hair loss and their videos won me over offer, as all emails are `` electronically generated ''. & nbsp ; who knows, we might be publishing & amp ; nbsp ; who knows, we be... And they want me to `` have a good day '' be used at store! A tracking number, after your OBNOXIOUS company just SPOILED IT.Good riddance! STAY from. Consumer reviews and review ratings for Godiva Napolitains Assorted Chocolate box, 12 Count Amazon.com... Tuesday morning with Godiva, they have a so-called Black Friday Exclusive wherein prices were slashed down to at 20... This is unacceptable, you lost my company 's future business to access Trustpilot ’ free... Can get godiva customer reviews with this i don ’ t know Representative salaries at Godiva boutique stores. days. Use your official email have to do anything, just told me dispute charge! The girl on the phone said it wasn ’ t shipped yet that it would on. Wearer due to an error someone could get back to me why you... Guaranteed to be delivered 22 Oct, but will never order from Godiva October 20 by... When they would receive it excellent but online needs to improve, 450g Amazon.com.