Harmony Remote and Contour Box (Cisco 9865HDC) Working Solution **read if you need it to work** ReschDMD over 4 years ago. The remote controls other devices just fine and the Apple TV infrared eye accepts some signals from another remote. There are 6 screws and 6 clips holding the two halves of the remote together. If you receive a replacement remote, you'll need to pair it with your hub. My remote could Mute, but it could not UnMute. Now all this depends on if your harmony takes actions from other device remotes and saves then. If the remote isn’t controlling the device you’re using then the first thing to try is putting it on its charging cradle -- if your remote has one -- low power could be the problem. When setting up your hub, ensure that you do NOT have your Playbar enabled. Remove all 6 screws and put in a … You will not lose any device information. Also, I have successfully update my 550 remote with the Harmony software in native Windows 7 modes. You are not cheating yourself regardless of what type of … To utilize the desktop software, sign into MyHarmony on your computer and be sure the proper remote is selected. I’m using a Harmony Smart Remote with OpenPHT 1.6.2 running on a Mac Mini and it’s working great. Otherwise, you can sync changes back into your account the next time you connect your remote to your MyHarmony account. Many people are curious as to whether or not Harmony remotes can be used to control Amazon Firestick and Amazon Fire TV. ** So after it synced, ta da, volume worked! This issue occurs when the light on the cradle base comes on but the remote will not power on or if the screen does not show the battery charging icon. I re-installed software on both devices to no effect. My Ultimate MCE remote software does not work correctly. OTHERWISE. Try this First!!! Dear Harmony Customers, We’re receiving a few queries with regards to Harmony remote not getting detected by the MyHarmony Desktop Software. When I click on the device in the app, I'm able to control the cable box. If your blaster light is red, launch the Harmony Express app to see if there is an issue with the remote connecting to your Wi-Fi network. Harmony remotes are fading in relevance as streaming takes over, says Logitech CEO New, 32 comments ‘How long it’ll be out there, I don’t know’ Please select from one of the options below in order to get started. If the remote is still not functioning properly or at all that could mean that the circuits have shorted … Charger is not plugged into an outlet; The battery inside the remote control is not working; The charging cradle is not functional; The charging wire is not functional; The buttons on the remote are unresponsive. I dug and found the very first Logitech USB cord that came with my old old remote (that I trashed years ago). Fixing the Fire Stick TV not working is very easy! It wasn't particularly easy to set up, and it didn't come free -- you'll need patience and one of a specific set of pricey Logitech Harmony universal remote controls to get things working. For USB connections, unplug the USB cable and try using alternate USB port(s). Most of the lasting problems with universal remotes stem … If you're new to My Harmony remote has stopped working. Swollen Battery A known issue with the Logitech Harmony 900 is battery swelling. On my remote the buttons that were broken had some kind of shiny liquid on them. Not … That way your actual TV remote will control your Playbar if you did not have a Harmony hub. Logitech Harmony 650 Troubleshooting . Exit the Harmony desktop software, then re‑launch it. To reboot Harmony Hub, disconnect the power cable, wait 10 seconds, then connect it again. We need to know which type of remote you have in order to provide you the correct instructions. Harmony remote isn't detected by the computer Helpful tips. ... Phillips,Universal Remote Control, and Logitech. This problem can be solved using desktop software or the Harmony mobile app. Select your remote from the Remote Gallery. Put the remote back together, it should now be working. I have a Logitech Harmony Hub with remote, and after a recent firmware update, a number of commands no longer work with my Roku 3. However if I use my old Harmony remote … Follow the instructions on screen to finish adding … Now your harmony remote will "think" it is adjusting the volume of the TV. Harmony Troubleshooter. Before you take your tv remote apart or buy a new one try this method. I have a Logitech Harmony Hub with remote, and after a recent firmware update, a number of commands no longer work with my Roku 3. Simply powerful control SELECT YOUR LANGUAGE. If Harmony stops sending commands or if the Harmony Express app is unable to discover your blaster, rebooting your Harmony blaster will often resolve the problem. During Set-Up, “Close” Isn’t Good Enough. I’ve restarted the Roku and unplugged and plugged back in the Harmony Hub. 3. If this does not resolve the issue we recommend performing a factory reset of your remote, then downloading your configuration again using the Harmony app. My Harmony Elite remote's screen has stopped working... it's frozen on the 'don't show again' help screen as if a new remote, and neither anything on the screen nor the 'activities' or 'devices' buttons are working. In the Advanced Tools Menu, scroll down and select the " Unpair " button under " Others " USB-connect your remote (or Hub) to your computer. Harmony Pro, Elite, Ultimate, Ultimate One or Touch remotes may be rebooted by pressing and holding the Off button at the top of the remote for approximately 15 seconds. Battery Not Charging This issue occurs when the light on the cradle base comes on but the remote will not power on or if the screen does not show the battery charging icon. Sign into your account using the desktop software. Press the Pair/Reset button on the back of the hub. Restart/Reboot your computer (don't forget to save anything else you may be working on). Otherwise, we'll need to know which type of remote you have in order to provide you the correct instructions. Add a device > computer>Mac Run through the steps Change it so the Mac has no power button Go into your remote key mapping select the OK key Change it so it's Mac device and command is OK. solid white. The remote doesn't support the model or component type. Point your remote … It comes with the HUB and is added to my Android TV Box through Bluetooth. I am trying to help other people, but for some reason the "reply" option disappears as soon as I log in. How to Reset Harmony Remotes Harmony Remote Not Working. This troubleshooter is designed to help you resolve various issues with your Harmony remote (s). Then last month the Shield would not respond to the remote any more. To access the Activity tutorial: Tap the Menu icon. Harmony Remote Control Button Repair. Please select from one of the options below in order to get started. Harmony Ultimate activity not working There are no Downloads for this Product. Learn how to repair buttons on certain Harmony remotes. Fix Rubber Contact Buttons With a Pencil (Logitch Harmony 650 Remote): This short Instructable covers how I fixed the contact buttons on my Harmony 650. Logitech Harmony Remote Software: For legacy remotes, relying more on drop-down menus and tab-based navigation. SELECT YOUR LANGUAGE. The remote screen will turn off, then turn on again displaying the image of a remote and a circular arrow. ADDING DEVICES Devices are added from the Harmony remote software. Not sure if this will help with your Harmony Ultimate, but I’d guess the settings should be similar… Here are my settings in OpenPHT: Input Devices: Apple Remote: Harmony Remote; Allow start of OpenPHT using remote: Yes If the Harmony app continues to control your devices but the Harmony Smart Control remote or Harmony Smart Keyboard does not, you may need to replace your batteries, the On/Off switch on your Smart Keyboard may be turned off, or you may have to re-pair the hub with your remote or keyboard. Take a Q-tip dipped in rubbing alcohol and scrub the keys and the contacts on the circuit board. Harmony Hub Not Working With Roku? Pry the remote open. I connected the Harmony Companion to my Xfinity X1 cable box. Tap Activities. You need your TV remote to do this. Your remote and hub come paired out of the box. Once the tool detects your remote or Hub, click " Unpair All " . If you're new to Harmony and need help getting started with your setup, please select your remote from the product support section of our homepage. If your remote is blinking red, it needs to be charged until the light turns For example, I can press the "Netflix" and "Amazon" and "Hulu" soft keys, and the Roku will respond, however the directional keys, the "Enter" key and the "back" keys all do not work. Harmony Pro, Elite, Ultimate, Ultimate One or Touch remotes may be rebooted by pressing and holding the Off button at the top of the remote for approximately 15 seconds. Connect the remote to your computer using the supplied USB cable. Our troubleshooters and support articles will help set things right. I HOPE THE PREVIOUS INSTRUCTIONS WORKED FOR YOU! Harmony 200/300/350 and Harmony 600/650/700 devices can be rebooted by removing and replacing the batteries. The only thing I want to change though, that I just can't seem to work out how, is the fact that once the TV and Sky HD box is switched on via the "Watch TV" activity, I can't get the volume to turn up and down on the Harmony remote. Try using a different USB port on your computer. If a command is being sent too many times, the repeat setting on the Companion remote may be too high. Open MyHarmony, and select Devices on the left. ← GO BACK. CURRENTLY, HARMONY SUPPORTS THE FOLLOWING. Connect the hub to power or your computer. There is dust or debris stuck underneath the buttons; The battery in the remote control is dead I tried different devices to see if that worked. All the keys work fine in other apps but in Emby I cant use the direction keys and the OK button. It seems stupid to buy a new Harmony remote every couple of years just because the buttons wore out. I have a Logitech Harmony remote, so Iasked Ian Crowe, a senior manager at Logitech, to help me troubleshoot the most common mistakes people make with their universal remotes. The example in this video is model 676. Download the software required to setup or configure your Harmony remote Otherwise, we'll need to know which type of remote you have in order to **IF YOU RUN INTO A MUTE PROBLEM. These instructions are for the 676, but should work on most other versions too: Open the remote by removing the four screws at the bottom (two are under the battery compartment. Walk through our setup tutorial: adding your home entertainment devices, home control devices, setting up one-touch Activities and learning more about the usage of your remote. Already set up and something's not working? Easily identifiable by the Color Smart Display. After Harmony reboots it will assume everything is in a powered off state. Now after the. If you can confirm that power is being sent to the remote, but the remote still does not work, then a faulty battery is the cause of the issue. You need to make sure that the Harmony software is the correct one for the 300 remote. Before you take your tv remote apart or buy a new one try this method. Select Scan for devices. Rebooting your router by disconnecting and reconnecting its power cable sometimes helps with any Wi‑Fi connectivity issues. However, while plugged, in the remote will be operational. Hence, customers are facing a challenge while trying to sync the remote using MyHarmony Desktop Software. First, remove the batteries, then re-seat each battery. Harmony One remote is not consistently charging the battery, or not charging at all. And that means the Harmony remote line might not have a particularly rich future. … If you're using a Harmony hub‑based product, there's no need to power off your devices before rebooting your remote. NOTE: The LED will blink red. Harmony Ultimate : Sign into your account at myharmony.com , select your Harmony Ultimate from the Remote Gallery and then click Remote and hub troubleshooting , found on the right side of the screen. If the remote is still not functioning properly or at all that could mean that the circuits have shorted out on the motherboard and it may need to be replaced. Logitech Harmony remote controls are easy to setup, easy to use, support 270,000+ devices from 6,000+ brands. They both fundamentally work the same: when you press the button, a switch … By default, the Harmony Remote is set to control DISH Network and Bell TV satellite receivers and PVRs on remote address 1. The answer is yes.In an official statement by the official Harmony Team, they confirmed that Harmony Express remotes and Harmony Hub-based remotes work … Harmony Smart Keyboard : Turn the power switch on the keyboard off and then on. The remote doesn't support the manufacturer. Let’s take a look at some of the potential issues and solutions: Harmony Remote buttons intermittently stop working. The remote control may not work or operate correctly for the following reasons: The remote has lost Bluetooth® connection (only for remotes that have the built-in IR Blaster function). If your Logitech remote is not working, there are any number of possible reasons why this... Rebooting Your Harmony Remote. Here's how: NOTE: These steps will work with your original or replacement remote. 3 years ago. The first thing to do if your Harmony Remote is not controlling your receiver is check which remote address your receiver is set to. CONTINUE TO STEP BELOW. Harmony Companion remote not working with Xfinity cable box. Restart/Reboot your remote (and hub, if you own a hub‑based product). The other two Logitech cords did not work, the new one I bought did not work, but this old one did work. Troubleshooting. provide you the correct instructions. 5 Reasons Your Universal Remote Is Not Working Correctly. Tech Support Recently replaced my old Pioneer receiver with a Marantz SR6011 (found a good deal on Accessories4Less) and was setting up my Logitech Harmony Elite remote to control everything like it was on my old system. If the remote does not light up or start charging, then the problem is the battery inside the remote and replacement would … It was working fine previously. Half of the buttons are not working with the Roku but they are working with the cable box. Glad I kept it. After several seconds the remote will be restored to factory defaults. If this does not resolve the issue we recommend performing a factory reset of your remote, then downloading your configuration again using the Harmony app. Has anyone had recent issues with Harmony remotes in Emby for Windows Media Center? I'm pretty much figuring the remote is shot, for some reason. Harmony Pro, Elite, and Smart Control remotes: Press the Menu & Mute buttons at the same time. A couple of weeks ago, I explained how the Watch TV button works on the Harmony 300.In this week’s post, I will explain how the volume buttons works on the Harmony 300 remote and how to customize them to give you the best control of your home entertainment system.. The following are the basic troubleshooting steps which should positively resolve this kind of issue: When I place it in the charging cradle the display comes on and shows green and blue colors … Ensure the AC adaptor is connected to wall outlet and charger. Recently our harmony remote is only partially working with our Roku. I’m not really sure what this is or where it comes from, all I know is you need to get rid of it. I added it as a device on the mobile app and it shows up as "Xfinity DVR". It will take about 30 seconds to power back on. Press the Menu and Mute buttons on the remote at the same time. Many people are curious as to whether or not Harmony remotes can be used to control Amazon Firestick and Amazon Fire TV. For example, I can press the "Netflix" and "Amazon" and "Hulu" soft keys, and the Roku will respond, however the directional keys, the "Enter" key and the "back" keys all do not work. If Harmony stops sending commands or is not responding we recommend rebooting your remote. Connect your Harmony remote to your computer using the included USB cable. The remote itself uses 2 types of buttons: the metallic dome ones, and rubber contact ones. Does anyone have the same issues? 4 Screws in the battery compartment, and 2 under a stick-on cover near the transmitting end. Instructions on this page are not relevant for the Harmony remote you've selected. Getting Started with Harmony Companion. It will ask for you to hit your volume + key to program this. Or it would respond 30 seconds later, or it would act like I press a button 10-15 times even though I pressed it once. If the white LED light at the top of the charger does not come on try a different outlet. Harmony and need help getting started with your setup, please select your remote from the product Not sure if each hub needs its own remote (which would be silly, I'm trying to use the 2nd hub to have Alexa integration in a 2nd room home theater). To reboot your Harmony blaster, disconnect the power cable and wait 10 seconds, then connect it again. I will show you how to fix the Amazon Fire Stick remote not paring or connecting. Having trouble closing Harmony software? Factory Reset Your Remote. Marantz SR6011 and Logitech Harmony Hub - not working! Harmony will gather your device power state information from Harmony Hub using your Wi‑Fi network once your remote powers back on. If your Harmony hub frequently disconnects from your Wi‑Fi network, there may be a conflict in your home network's configuration or another issue not discussed here, please review our Wi‑Fi won't connect or frequently disconnects from the hub article to further troubleshoot this issue. Harmony Elite remote not turning off tv by try-n-my-best Aug 27, 2020 3:22PM PDT. If the remote is unresponsive, replace the batteries and try again. This troubleshooter is designed to help you resolve various issues with your Harmony remote(s). You can easily do this by pressing SYSTEM INFO on the receiver’s front panel. To change the settings without resetting, log in to MyHarmony on your desktop and select your remote. If any of your Harmony remote's activities do not start properly and the help function is not able to assist with resolving the problem, manually re-synchronizing your Harmony remote with your home theater devices may be necessary. My Shield TV had been working just fine with the Harmony Elite hub system for several months. Press any button on the remote and watch the screen to see if the LED lights up, and if it does not check to make sure that your batteries are not dead. Try this First!!! Lets get started. I don't have the need to set up the 2nd remote, nor do I have the desire since I hate the newer harmony remotes that don't have a hard numberpad on them- I know I'm not alone on this. Harmony remote records the actions of the stock remote, it should work, I can push 1 action on my harmony and it starts all 3 devices, then do some manual settings on the harmony setup online app. Myharmony account to fix the buttons wore out reply '' option disappears soon! Shield would not respond to the remote at the same time normally control the volume of buttons!, disconnect the power switch on the hub Isn ’ t Good Enough - not working correctly this troubleshooter designed. 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The Shield would not respond to the remote will `` think '' it is adjusting the volume of TV. Xfinity cable box, ensure that you do not have your Harmony remote is only partially working with Xfinity box.